Web-based Email Marketing Service

Terms and conditions

By signing up for and/ or otherwise accessing any of the services or products offered by ZoneEmail.co.uk You agree to be bound by all the Terms and Conditions listed below. 

We, ZoneEmail.co.uk, reserves the right to amend and update these Terms and Conditions (T&Cs ) when necessary. It is Your responsibility to ensure that You, the subscriber, are up to date with all of our T&Cs. We will, however, notify You of any prominent changes we feel You need to be pro-actively made aware of. 

1. Subscription

1.1 Subscribers to ZoneEmail.co.uk services must be 18 years of age.  

1.2 Term and Renewal  

1.2.1 Subscription periods last for 12 months at a time. 30 days before a 12-month subscription period, the subscription is automatically renewed, unless the subscription is cancelled by one of the parties.  

1.3 Payment  

1.3.1 ZoneEmailco.uk service is a subscription service with an initial 30 day trial period. During the trial period you may use the service and send a limited number of emails, up to 2,500 email messages of 10Kb each. Afther the trial period you must have a positive balance in order to continue to use the service. You may Top Up your account at any time. All amounts are paid in advance. Payment in advance will not be refunded unless otherwise expressly stately elsewhere in these Terms and Conditions.  

1.3.2 We accept payments via credit card or you can use your PayPal Account. If you do not have Paypal Account, you can still pay by your credit card. We do not store any credit card information on our website, all credit card transactions are privately and securely handled through PayPal's secured servers payment processing system.  

1.3.3 You warrant that You are lawfully authorised to make payment using the payment card or Paypal account.  

1.3.4 All payments must be in UK Pounds Sterling.  

1.3.5 ZoneEmail.co.uk reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment.  

1.4 Cancellation  

1.4.1 You are entitled to cancel Your subscription at any time. If you have used coupons, any amount that was credited to your account will be substracted from your balance first. The unused portion of any advance payment will not be refunded.  

1.4.2 After cancellation, you will no longer have access to your account and Your Data and data files associated with your account will be deleted. ZoneEmail.co.uk accepts no liability for such deleted information or content.  

1.4.3 If ZoneEmail.co.uk chooses to terminate a subscription, ZoneEmail.co.uk may cancel a subscription with one month's notice. In such circumstances, the unused portion of any advance payment will of course be refunded.  

1.4.4 You can cancel Your subscription at any time form Your ZoneEmail Control Panel.  

1.4.5 ZoneEmail.co.uk reserves the right to cancel and/or suspend Your Service at any time without notice if You breach these Terms and Conditions.  

1.5 Transfer  

1.5.1 In connection with the sale or other transfer of all or significant portions of ZoneEmail.co.uk 's activities or assets, ZoneEmail.co.uk has the right wholly or partly to transfer to a third party Your subscription(s), as well as ZoneEmail.co.uk 's rights and obligations according to these T&Cs without Your consent.  

1.5.2 You agree that prior to transferring ownership of Your subscription(s) to another person (the "Transferee") You shall require the Transferee to agree in writing to be bound by all the terms and conditions of these Terms and Conditions. If the Transferee fails to be bound in a reasonable fashion (as determine by ZoneEmail.co.uk in ZoneEmail.co.uk sole discretion) to the terms and conditions in these T&Cs, any such transfer will be null and void.  

1.5.3 ZoneEmail.co.uk reserves the right to refuse to transfer subscription(s) on your Account if any Invoice(s) or Subscription Fee(s) remain outstanding.  

2. Information

2.1 Your subscription at ZoneEmail.co.uk includes automatic registration of Your full name, postal address, e-mail address and voice and fax (if available) telephone numbers. You are required to provide correct personal data and to inform ZoneEmail.co.uk via the Control Panel if it changes.  

2.2 ZoneEmail.co.uk will not provide any of Your personal information to other companies or individuals without Your permission. However, we may need to provide Your name and delivery address to third parties that ZoneEmail.co.uk may use for the purposes of delivering specific Services to You (e.g. customer support).  

2.3 ZoneEmail.co.uk may, in accordance with legal requirements, have to disclose information to governmental organisations (including the police) in respect of Your use of the Services. Subject to any legal prohibitions to the contrary we will notify You of such disclosure as soon as reasonably possible.  

2.4 You are required to accept to be contacted via Your email address in order to be informed about changes and improvements to ZoneEmail.co.uk 's service, such as network status, product and feature improvements and special offers.  

2.5 You will be given a login account, which is for personal use only. You must not divulge the password to any other people and take reasonable precautions to ensure that it is not discovered by other people. ZoneEmail.co.uk reserves the right to change the password in the event of any suspected security breach.  

3. Appropriate service use

3.1 ZoneEmail.co.uk reserves the right to refuse Service and/or access to its servers and/or Services to anyone.  

3.2 ZoneEmail.co.uk services may be used for lawful purposes only.  

3.3 ZoneEmail.co.uk does not allow any illegal material to be stored on its servers. It is entirely ZoneEmail.co.uk 's decision to determine whether material is illegal, threatening, obscene or violates our terms of service in any manner, and the company reserves the right to delete any such material at any time with or without notice. In the event of such material being deleted You cannot advance any claim against ZoneEmail.co.uk related to the deletion.  

3.4 Any Server and System Abuse Violations of system or network security are prohibited and may result in criminal and/or civil liability.  

3.5 You are not permitted to store large amounts of data on the server without prior agreement with ZoneEmail.co.uk.  

3.8 ZoneEmail.co.uk has absolutely zero tolerance to the sending of unsolicited email, bulk mail and spam. Any customer who sends out spam will have their account terminated with or without notice. In the event of transgression of this rule, ZoneEmail.co.uk reserves the right to inform the relevant authority and submit log details etc. to that authority.  

4. Liability

4.1 As ZoneEmail.co.uk will use all reasonable endeavours to provide the Services without interruption and materially error-free, You are required to accept the Services "as available". ZoneEmail.co.uk makes no warranty that its services will meet your requirements, or that the services will be uninterrupted, timely, secure, or error free.  

4.2 ZoneEmail.co.uk cannot be held liable for damages when interruptions, malfunctions, damage etc. is out of ZoneEmail.co.uk 's control. This includes lightning, flooding, fire, war, acts of terror, industrial action and lockouts , overloading of the Internet, malfunctions in other networks, third party malfunctions, system breakdowns, or other form of force majeure.  

4.3 In no circumstances whatsoever will ZoneEmail.co.uk be liable for economic, indirect or consequential loss arising from delays or service interruptions.  

4.4 ZoneEmail.co.uk will not be responsible for loss occasioned by computer viruses, whether introduced by ZoneEmail.co.uk 's software or otherwise. You are solely responsible for maintaining an emergency plan in case any of Your data is lost or inaccessible.  

4.5 ZoneEmail.co.uk shall not be held liable for any loss or damage caused by the use, misuse, unavailability or removal of services.  

4.6 ZoneEmail.co.uk 's total aggregate liability to You for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the services shall be limited to the charges paid by You in respect of the services which are the subject of any such claim.  

5. Complaints

5.1 We will endeavour to provide a continuous high quality service. If You experience problems with Your Service, You should consult ZoneEmail.co.uk support website and search for a resolution to Your problem in ZoneEmail.co.uk Knowledge Base.  

5.2 You will also find ZoneEmail.co.uk 24/7 support contact details on ZoneEmail.co.uk support website at http://www. ZoneEmail.co.uk/cp/Support from Your Control Panel.  

5.3 You may report any fault in the the Service to us by opening a ticket from Your Control Panel, or by e-mail: customer.service@ZoneEmail.co.uk. If you feel that you have not received a satisfactory response from our Customer Support teams, you may send your complaint by fax to 02031373473. You should expect to receive a response to your query within 14 days of us receiving your correspondence.  

5.4 ZoneEmail.co.uk, either directly or through its assignee, shall provide Customer Service relating to Your Account consisting of replying to customer questions or complaints regarding services provided by us to you. ZoneEmail.co.uk is not obligated to provide any Customer Service except as specified in this paragraph. Any and all requests for additional Customer Service may be refused by ZoneEmail.co.uk with or without reason.  

5.5 Your continued use of the ZoneEmail.co.uk 's services constitutes acceptance of these Terms and Conditions and amendments. If at any time, You do not agree to such changes, You agree that Your sole remedy is to request that Your subscription be cancelled.  

6. Governing law

6.1 Your rights and obligations and all contemplated by these Terms and Conditions shall be governed by English law and You submit to the exclusive jurisdiction of the English Courts.  

7. Indemnification

7.1 If ZoneEmail.co.uk is sued or threatened with a lawsuit from a third party because of something You do with the services we provide, You agree to pay all legal and administration fees if ZoneEmail.co.uk is found liable or pays to settle the dispute.